Customer Service Checklist

Customer Service Checklist
Please circle the number that best describes your experience.
	Poor Average Superior
First Impression:
Building Exterior:
In Good Repair	1	2	3	4	5	NA
Clean & Clutter Free	1	2	3	4	5	NA
Adequate Lighting	1	2	3	4	5	NA
Pleasing Landscaping	1	2	3	4	5	NA
Plenty of Parking	1	2	3	4	5	NA
Safe in every way	1	2	3	4	5	NA
Easily Accessible	1	2	3	4	5	NA
Signs/Direction Aids - Easy to Understand	1	2	3	4	5	NA
Comments:



Building Interior:
Lots of Light	1	2	3	4	5	NA
Spacious	1	2	3	4	5	NA
Clean & Uncluttered	1	2	3	4	5	NA
In Good Repair	1	2	3	4	5	NA
Good Signage	1	2	3	4	5	NA
Comments:



Telephone:
Answered in 2 Rings	1	2	3	4	5	NA
Answered by a Live Person	1	2	3	4	5	NA
Person Speaks Clear English	1	2	3	4	5	NA
Person is Friendly and Respectful	1	2	3	4	5	NA
Person is Knowledgeable and Helpful	1	2	3	4	5	NA
Machine/Voice Mail - Easy to Navigate	1	2	3	4	5	NA
Transaction was Handled Quickly	1	2	3	4	5	NA
Comments:

SANDRA V. ABELL, MS,LPC
Telephone 541-772-3470
Fax 541-608-2708
www.insidejobscoach.com
sandy@insidejobscoach.com

Employees:
Attitude	1	2	3	4	5	NA
Knowledge/Helpfulness	1	2	3	4	5	NA
Friendliness	1	2	3	4	5	NA
Appropriate Attire/Cleanliness	1	2	3	4	5	NA
Respect for Customer	1	2	3	4	5	NA
Respect for Employer	1	2	3	4	5	NA
Comments:



Value-Added:
Received More than Expected	1	2	3	4	5	NA
Comments:



Result:
Needs Were Met	1	2	3	4	5	NA
Left Feeling Positive	1	2	3	4	5	NA
Comments:	1	2	3	4	5	NA



Overall Impression	1	2	3	4	5	NA

I would return to this business:		YES		NO
Comments: